Case: – Nek Ram Shyam v/s Nike Showroom; Complaint No.: 181/2022
The District Consumer Disputes Redressal Commission in Shimla has found M/s Nike Showroom liable for deficient service and unfair trade practices.
The case was filed by Nek Ram Shyam, who had purchased a pair of Nike Shoes from the showroom for Rs. 17,595. However, within three months of the purchase, the shoes developed a manufacturing defect, with the sole getting punctured. When the Complainant’s son visited the showroom to show photographs of the defective shoes, the OP refused to replace or refund the shoes, citing eligibility criteria.
The Commission, after hearing the complainant and going through the evidence, found that the OP had indeed engaged in unfair trade practices and deficient service. The Commission directed the OP to either replace the defective shoes with a new pair or refund the amount paid by the complainant, along with interest. Additionally, the OP was ordered to pay Rs. 10,000 as compensation and Rs. 15,000 as litigation costs.
This decision by the District Consumer Disputes Redressal Commission in Shimla highlights the importance of businesses providing quality products and services to their customers. It also emphasizes the need for businesses to be transparent in their dealings and to honour their commitments. The decision sends a strong message to businesses that they cannot engage in unfair trade practices and must be accountable for their actions.

Author of this article:
Adv. Ravish Bhatt,
Partner, R&D Law Chambers,
Dual Qualified Lawyer Solicitor | International Tax Affiliate

Connect with Mr. Bhatt on Linkedin: https://www.linkedin.com/in/adit-ravishbhatt/

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